Marriott International CEO Arne Sorenson has issued a new update on the company’s ongoing efforts in the community in the time of coronavirus (COVID-19).
Arne Sorenson, CEO and President, Marriott International has released a second statement detailing the group’s response to the coronavirus crisis.
Emphasising on the worsening of the situation Sorenson said, “It’s been three weeks since I last communicated with you about the dramatic impact of COVID-19 on our business.”
Sorenson also added, “Sadly, since that time, we’ve all borne witness to how this insidious virus is impacting our families, our communities and our very way of life. What we’re facing is daunting, but I am heartened by the moments of triumph in everyday acts of courage, humanity and love. Although these are trying times for us all, I remain optimistic that our world will thrive once again.”
The latest statement details that Marriott guests with existing reservations will be given free changes or cancellations on any bookings before June 30. Additionally, new reservations between March 13 and June 30 can be changed or cancelled with no fee attached.
The Bonvoy members will have their 2019 status extended until February 2022, with points expiration being paused until February 2021 only if the account has been inactive for 24 months.
In his ending statement Sorenson said, “Thank you for being a member of our loyalty program or simply for staying with us – we consider you a part of the extended Marriott family. We will travel again, and we can’t wait to welcome you back.”
